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Respecting our customers, BlindsExpressOnline.ca, is committed to protecting their privacy. Therefore, we have adopted the following 'Privacy Policy' explaining how personal information is processed and used. We pledge to only use information received in ways compatible to this Policy. This Policy applies only to Web Pages, Newsletters and Forums owned and operated by BlindsExpressOnline.ca
Every computer connected to the Internet is assigned a set of numbers that serve as that computer's "Internet Protocol" or "IP" address. As each visitor requests a page from within BlindsExpressOnline.ca, our Web Servers automatically recognize that visitor's IP address. This recognition reveals nothing about the visitor other than the IP address from which they have accessed our Site. This information is used to examine our traffic in aggregate, but does not collect or evaluate this information on an individual basis. Our Web Servers do not posses the ability to record our visitors email addresses.
BlindsExpressOnline.ca offers access to some services requiring registration. This visitor provided contact information may be used to send notification of our products and/or services by email and/or postal mail. This visitor provided information may also be shared with our clients who may send you promotional material related to the topic of the service for which you registered, if and only if, you have opted to receive it.
We may also request your email address or mailing address for the purposes of conducting a survey or to provide additional services (for example, subscriptions to e-mail newsletters, announcement lists or information about sales, etc). Whenever we request the identity of a visitor, we will clearly indicate the purpose of the inquiry before the information is requested. We maintain a strict "No-Spam" policy that means that we do not sell, rent, or otherwise distribute your e-mail address to a third-party, without your consent. We may from time to time send email announcing new BlindsExpressOnline.ca products and/or services. If you enter a BlindsExpressOnline.ca contest or other promotion, we may request your name, home address, phone number, and e-mail address for contest administration, and notification of the winners.
When you make a purchase we require your name, mailing address, home phone, and credit card information to process and fulfill your order. Supplying your email address assists us in keeping you informed as to the status of your order. This information may also be used by us to notify you of related product and services. Credit card and email information will not be shared or sold to third parties for any purpose without your express permission. In addition, BlindsExpressOnline.ca utilizes the industry standard SSL (Secure Socket Layer) encrypted servers, for our shopping cart. The SSL codes the information transferred between you and the server, rendering it unreadable to anyone trying to intercept the information. Each page requesting personal information provides a link to this Privacy Policy.
From time to time, BlindsExpressOnline.ca or its advertisers may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer's hard drive. A cookie is not capable of reading data off your hard drive, or cookie files created by other sites. Cookies do not damage your system. Our use of cookies is to identify which areas of BlindsExpressOnline.ca you have visited or have customized, so upon returning to our site, those pages will be readily accessible. Our advertisers, should we ever choose to have any, may also use cookies to ascertain how many times you've seen an advertisement. Overall, this information is used to better personalize the content, banners, and promotions present on our respective sites. Your decision whether to accept cookies, or not, is controlled by your browser settings. You may set your browser to refuse all cookies, or to inform you when a cookie is being sent. Choosing not to accept these cookies may diminish your experience at our web site and cause some features to fail to function as intended.
BlindsExpressOnline.ca will only disclose personal information when required by law or in the good-faith belief that such action is necessary to:
1) Conform to the edicts of the law or comply with a legal process served on BlindsExpressOnline.ca; 2) Protect and defend the rights or property of BlindsExpressOnline.ca, and/or its visitors; 3) Identify persons who may be violating the law, the legal notice, or the rights of third parties; 4) Cooperate with the investigations of purported unlawful activities.
BlindsExpressOnline.ca exercises reasonable care, consistent with Internet Standards, to maintain the confidentiality of the information we receive.
BlindsExpressOnline.ca reserves the right to transfer information in connection with the sale of BlindsExpressOnline.ca's capital stock or assets, either all or in part. In that event, we disclaim any responsibility for a breach of security or any other action of subsequent parties receiving such information.
BlindsExpressOnline.ca may contain hyperlinks or advertisements of, or to, third party Web Sites. BlindsExpressOnline.ca disclaims any responsibility for the content of such Web Sites, or advertisers, their privacy policies or handling of personal information.
BlindsExpressOnline.ca does not disclose visitor provided personal information with any of the Web Sites to which BlindsExpressOnline.caprovides links, except as otherwise stated elsewhere within our Privacy Policy or Terms and Conditions.
Your use of this Web Site constitutes your consent to the collection, and the use, of the information you provide, by BlindsExpressOnline.caas specified on this and other policy pages present on this Web Site.
Should there be any changes made to our "Privacy Policy", they will be prominently posted on this page for your notification.
Please note: Your use of BlindsExpressOnline.ca is governed by our Legal Notice.
Once an order is placed, our team reviews the product selections, measurements, colours, and other specifications provided by the customer. Most of our blinds and shades are custom-made according to the customer's requirements, and production time may vary depending on the product type, materials, manufacturer, and order specifications.
Estimated production and delivery times may be provided at the time of purchase or confirmed by our team. Please note that production time is separate from shipping and transit time. Orders may require additional processing time during holidays, periods of high demand, or unexpected manufacturing delays.
Shipping methods depend on the type, size, weight, and destination of the products ordered. Smaller packages may be delivered through standard parcel delivery services, while larger or oversized window coverings may require specialized shipping or freight services.
We will determine the appropriate shipping method based on the order and delivery location. Delivery arrangements and estimated timelines may be communicated during checkout or by our customer service team.
Shipping charges, if applicable, may vary depending on the product, order size, delivery address, shipping method, and any applicable promotions. Customers should review the shipping charges displayed during checkout or confirm the applicable charges with our team before completing their purchase.
Any free-shipping offer or delivery promotion will be subject to the specific terms and conditions communicated with that offer. Additional charges may apply for special delivery arrangements or locations outside our regular service area, where applicable.
Delivery availability depends on the product and the destination address. Customers are encouraged to contact us before placing an order if they are unsure whether delivery is available in their area or if their order requires special shipping arrangements.
Customers must provide a complete and accurate shipping address, including the postal code, apartment or unit number, and a valid contact telephone number where required. We cannot guarantee timely delivery if the information supplied is incomplete or incorrect.
Where tracking information is available, it may be provided to the customer after the order has been dispatched. Delivery updates and estimated arrival dates are provided for convenience and may change due to carrier operations, weather conditions, transportation delays, or other circumstances beyond our reasonable control.
If you have questions about the status of your order, please contact our team with your order number so that we can assist you.
Customers are encouraged to inspect their shipment upon delivery and check for visible damage, missing items, or incorrect products. If your package appears damaged or you discover a problem with your order, please contact us promptly and provide photographs of the packaging and affected products, where applicable.
Please retain the original packaging until the issue has been reviewed. We will assess the information provided and advise you of the appropriate next steps in accordance with our Return Policy and any applicable consumer protection requirements.
Delivery may be delayed or unsuccessful due to an incorrect address, recipient unavailability, carrier restrictions, weather conditions, customs procedures where applicable, or other circumstances outside our control.
If a shipment is returned to us because the customer supplied an incorrect address or was unavailable to receive the delivery, additional shipping or redelivery charges may apply where permitted by law. We will communicate any applicable arrangements to the customer.
Although we make reasonable efforts to process and ship orders within the estimated timeframes, we cannot guarantee delivery on a specific date unless expressly confirmed by our team. Delays may occur due to manufacturing issues, carrier disruptions, severe weather, holidays, or other unforeseen events.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide an update and assist you with the available options.
If you need to change your shipping address after placing an order, please contact us as soon as possible. Address changes may not be possible after an order has entered production, been packed, or been dispatched. Any approved change will depend on the order status and the carrier's requirements.
Because most of our blinds and shades are manufactured to order, customers should carefully review all measurements, colours, materials, mounting options, and product details before submitting an order. Shipping an item to the customer does not change the return or refund conditions applicable to custom-made products.
Please refer to our Return Policy for information about returns, cancellations, replacements, and refunds.
If you have questions about shipping, delivery charges, order tracking, or delivery arrangements, please contact Calgary Discount Blinds / BlindsExpressOnline.ca through the contact information provided on our website. Please include your order number and delivery details so that we can assist you efficiently.
We reserve the right to update or modify this Shipping Policy from time to time. Any revisions will be posted on this page. Customers are encouraged to review this policy periodically for the latest information about our shipping and delivery procedures.
